FAQ
 
  In this FAQ section you will find answers to the questions that we were asked the most. If you not able to find what you are looking for, please email us or Live Chat with our 24/7 Support.
 
  Registration
 
  General
 
  Deposit
 
  Withdrawal
 
  Promotion Bonus
 
   

How do I join?

Join online by clicking Join Now here or in the homepage Join Now button.

 

Does it cost anything to join?

Registration is absolutely free.  Join Now.

 

Am I eligible to join?

Everyone are eligible to join provided they are Aged 18 and over.  Join Now.

 

Do I need ID to join?

You don’t normally need ID upon registering unless we have an issue verifying ibathe details you provide us with. We may ask you to provide further verification of your age, address and identity at a later date. We will request this information via email or Live Chat. Please be aware that it may be necessary to close or temporarily suspend your account should we are unable to properly identify you at any time.

   

How do I login?

You will need your username and password to log in. Enter these details in the top right of the homepage.
If your details are incorrect you can attempt to re-enter them but please be aware that after FIVE(5) incorrect login attempts your account will be locked. If you have forgotten your password simply click the ‘Forgotten password’ link and you will be able to reset your password on our website.

 

How do I change my personal details?

First login to your account, then proceed to personal details page to change and save.

 

How do I check my betting history?

Your betting history is kept in the game website. You need to login the game website to check.

 

How do I close my account?

You need to contact our 24/7 Support in order to close an account. Inactive account more than 6 months will automatically closed by us.

 

How do I make a complaint?

You can make a complaint by chatting with our 24/7 Support or write in to our email address [email protected]

   

What deposit methods do you accept?

We offer a range of local banks which will enable you to transfer funds to your account online easily. Please visit Banking to find out the list of banks we support.

 

Do I get bonus on my deposit?

You will need to select the promotion bonus while making a transfer to a game, the transfer amount will bind to the bonus until the requirement fulfilled to transfer it out. If you decide not to receive this or any other bonus leave the bonus tick box blank. View a full list of our current promotions.

 

What are the minimum and maximum deposit amounts available?

The minimum deposit is $30. The maximum deposit is $5000 per transaction. We will not limit our member for making more than one transactions per day.

 

Are there any fees charged when making a deposit?

We will not charge fees to our member for making a deposit.

   

What are the minimum and maximum withdrawal amounts?

The minimum withdrawal amount is $50. The maximum withdrawal request is $5000. We will not limit our member for making more than one transactions per day.

 

How do I make a withdrawal?

Simply enter the amount and the bank account you wish to withdraw. We only process the withdrawal with the bank account holder name similar to the full name registered in our system.

 

When will I receive my winnings?

Withdrawals are immediately processed once received. We will transfer the money to your assinged bank account as soon as possible but the processing time is subjected to the bank operation. Normally the whole process takes 10 - 15 minutes.

   

What is a rollover requirement?

All of our bonuses have a rollover requirement that needs to be completed before you can cash out on the bonus or any winnings from the bonus. The rollover requirement is the total amount of bets that need to be placed (on qualifying games) before your bonus or winnings will be withdrawable.

For example, our first deposit bonus has a rollover requirement of 15 times. So, if you deposit $200 and get a bonus of $200, your rollover requirement will be 15 times your bonus and deposit, which equals $400 x 15 = $6000. Some games are not count 100% of the bets towards your rollover requirement .

 

What is a "low risk" bet?

We allow 100% of your bets on roulette to count towards your rollover requirement! The only stipulation is that you don’t cover 25 or more of the 37 spots on the wheel per spin – this is called a “low risk” bet and should not be used while rollover.